So much of America is automated. Our products have bar codes. Our transportation has schedules. And our phones have autobots. You know, those voice prompts which you rush through just to get to speak to a REAL person who can answer your questions and help you. PamojaConnect is one such autobot for SMS messages.

It only understands things it has been programmed to understand. It needs things properly formatted in order to understand the messages and route them in the proper place. But these first messages coming through the system are not yet in the strict format required. Would we be deceiving ourselves if we thought the fault lies with the user.

Messages that begin with “Hallow Sir, my names are [his full name], Iam the Executive cordinator of  …” are not for autbots. They deserve a real person. And so we at PamojaConnect are trying to make it easier and faster for people to reach REAL people.

Our approach hasn’t removed the automated process but rather it has broken it down into even easier short steps. Now you don’t need to get all the keywords and commas right to send a message. you just need to know one keyword: REGISTER.

Send “REGISTER your name” to the PamojaConnect number and follow the prompts. Next we will reply asking your location, reply with just your location. After that we ask the name of organization, reply with just your organization. Now you’re registered. You can then post messages freely on Pamoja connect. no need to add certain keywords to begin your message.*

The great part about this is now you will reach real people much quicker. Most of your messages will see real eyes, and people can respond in proper context.

*You can still use the keywords ushould, idlike2know, and general to route your messages to specific categories if you’d like.